Your phone system is probably one of the most important assets in your business. Without it working properly, your customers are unable to reach you and your employees are not able to get the job done.

At Cady Business Technologies, we go the extra mile for our customers when it comes to insuring our customer’s phone systems are working properly with our telecommunications support. Our Minneapolis-based technicians are available 24/7 and 365 days a year. We also offer 24/7 live monitoring and emergency support that includes both on-site and remote support. We specialize in Mitel and Inter-Tel products and have been supporting customers for almost 25 years.

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24-Hour Service & Support

We provide 24-hour support with Live Answer.

Emergency Service Requests

We ask that you contact us immediately for all Emergency Service Requests by calling 1-800-347-3886. We have technicians on call after hours for Emergency Service & Support 24-hours-a-day, 7 days a week.

Non-Emergency Service Requests

For non-emergency service requests, please send an email to: dispatch@cadybt.com.


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Remote Tech Support

We are pleased to offer clients remote tech support. Your Cady Business Technologies Technician will assist you with login only when required.

Support Plans

We offer support plans that are all inclusive so you won’t pay extra every time a tech remotes into your system or comes on-site to add, move or change phones (unless we need to install cabling).


Mitel Resources

Mitel End User Guides

Click here to access user guides for your Mitel System. If you are unable to locate what you are looking for, please contact us.

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mitel customer desktop training videos

Click here to access free training videos on Mitel products. 

Mitel Software Assurance and Support

Mitel Software Assurance and Support services play an important role in helping your Mitel system remain current and insures Cady Business Technologies has the manufacturer support needed for critical failures. If a problem resolution requires Mitel support and your system is not under Software Assurance, Mitel will not provide Cady Business Technologies technical support of any sort, if you are not enlisted in the Software Assurance Program. Mitel will require you to upgrade and enroll in Software Assurance at that time with a re-enrollment fee which can be costly. Protect your investment and remain enrolled in the program always.