Why Choose Cady Business Technologies?

Experts in Service, Support and Helping our Customers Succeed.

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Experts in Technology,
Services & Support.

At Cady Business Technologies (headquartered in Plymouth, MN), we provide organizations of all sizes a full suite of on-premise and hosted voice phone service solutions to fit your unique business needs, as well as other safety software, such as 911 and emergency response enhancement. We are experts in telecommunications, with over 200 years of combined telecommunications experience. We love to boast about our staff who provide the highest level of customer support in the industry with an average 10-second answer time to a live agent.

We’re here to support your business at every level with our always-available, skilled and professional support team. We’ll help you with your specific needs and concerns while giving you personalized customer support you won’t find anywhere else.

Whether you operate a local business or a national corporation, Cady Business Technologies and our partners can provide a total solution and ongoing support to meet your telecommunications and data needs.

  1. Origins
  2. A New Beginning
  3. A New Era
  4. Today

Since 1974

In 1974, Bob Cady started one of the first telecom companies in the Midwest after the breakup of the AT&T monopoly: Telephone Specialists. It began as a family company, created to install, repair, and maintain telephone systems and set itself apart through an emphasis on high-touch customer service. After establishing the Cady name in the telecom industry, the company eventually sold in 1986. With the departure of Bob Cady and the entrance of new management, the rest of the family became concerned about the long-term viability of the firm.

A New Beginning

In order to continually grow the Cady name, the siblings started Cady Communications in 1987. The company maintained the foundation set by their father of unmatched customer service, this time cemented by a money-back guarantee. Cady soon grew to achieve significant success, ultimately growing to a team of over 50 employees. Then, In 1996, the company was sold to ATI Investment Group, to take advantage of the final step of the monopoly breakup. In 2000, Cady became Eschelon Telecom, which was then purchased by Integra Telecom in 2007.

A New Era

In 2010, Dan left Integra and took an ownership stake in Reliance Teleservices with the desire to bring the Cady philosophy to their customers, eventually purchasing the remaining shares in 2012 and rebranding to Cady Business Technologies–once again resurrecting the Cady name. In 2016, Cady Business Technologies expanded its leadership team and welcomed as owners respected telecom veterans Jeff Anderson and Steve Simon–also hailing from the lineage of Cady Communications.

Where customers still come first

A more recent event was the acquisition of Telephone Specialists Incorporated (TSI) Eau Claire in the year 2022. TSI’s origins go back to 1979 when Bob Cady and close friend, Duane Dingman founded TSI Eau Claire as a partnership. A number of years later Duane bought out Bob and sold the company to his daughter Pam. Pam successfully ran the company until 2022, when she retired and began to search for the next era of the company. The Cady team saw an opportunity and decided to come together with TSI Eau Claire to expand its reach to the Wisconsin market.

Our Values
and Vision.

When you partner with Cady, you will experience consultants and staff who embody the values of our organization. We aim to always be ethical, driven and hard-working critical thinkers, that always do the right thing while constantly working to improve the lives of ourselves, our customers, and our company – as a team. Cady Business Technologies uses the Entrepreneurial Operating System (EOS). This business philosophy forms the basis on how the company is run, providing a clear platform to continuously improve our customer support, employee engagement/culture, growth and profitability.

Hear from
a client
in the
Cady cloud.

“The Phone System is an integral part of any modern organization – and must be kept working at all times. Cady Business Technologies is always ready to respond when we need help.”

-Ira Wald, Hampshire Labs, Inc, IT Director

Leadership

Dan Cady

Steve Simon

Jeff Anderson

We take pride in helping our clients solve their business challenges and leverage new technology to stay ahead of the competition.

Our professionals go out of their way to design, install and train customers on the technology they invest in. We want satisfied customers for the long-haul and will go above and beyond to make sure all customers needs are met.

– Dan, Steve, & Jeff

Commitment & Culture

At Cady, the customer comes first. Our customer service includes not only the promise to provide the most advanced technology available today, but also 24/7/365 support and an average 10-second to live agent answer time – an unparalleled offering in our industry today.

The Cady Way

Cady Business Technologies has been built from the ground up with exceptional customer service being our foundation. Ever since the Cady family entered the telecommunications business in 1974, exceptional customer service has been the core of their beliefs. Each generation has honed and refined our methods and practices to bring us to where we are today–industry leading white-glove customer service.

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Keep Up with
industry news
and interests

Read our blog
11/27/2024 | About Cady
TSI Eau Claire/Cady Business Technologies Update: New Name, Same White Glove Service

In 2022, we announced that Cady Business Technologies acquired TSI, a leading telecom provider in Eau Claire, Wisconsin. Now, we’re excited to enter the next phase of the transition as TSI adopts the Cady name for a more cohesive customer...

Case Study:
Epiphany
Assisted Living

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