Why Cady for your
Contact Centers?
Today, people want options when communicating with businesses. Customers and clients like the option of self-directed services, and prefer to get in touch via phone, email, text, chat and social media.
Contact Center solutions give businesses of all sizes the flexibility to choose the method of communication that makes the most sense for them. With the right solution, you can make sure your business is prepared to meet these evolving demands.
Whichever method you choose, it’s crucial that you are able to rapidly identify customers and have easy access to their account information when they contact you. Improving the customer experience and increasing customer retention begins with your communication system.
At Cady Business Technologies, we can help you help your customers.
Contact Center Systems
Features of the contact center systems:
- Feature-rich Automated Attendant/Interactive Voice Response
- Hunt groups with equal sharing between agents (Automatic Call Distribution)
- Full reporting of agent and client statistics across all channels
- Forecasting, and agent productivity tools
- Call recording
- Message on hold with pacifier messages based on hold time
- Call back feature
- Contact via your website
- Bi-directional texting
- Email queuing
- Many, many more
Commitment & Culture
Today’s businesses need secure, reliable contact center systems to
ensure staff are fully accessible to customers. Our objective is
to help you provide the best customer experience possible.