Guidelines for Requesting Service/MAC Orders
24 hour live support at 763-330-1030 or 888-988-1030.
Requesting Service
Phone Support
24 hour live support
763-330-1030
888-988-1030
Online Chat
Chat with us on-line by clicking the button below.
Chat is monitored Monday – Friday 8 AM to 5 PM CST excluding holidays.
Customer Portal
Customer Portal is monitored Monday – Friday 8 AM to 5 PM CST excluding holidays.
Service Requests
Define the urgency level of the service request –
- Provide the contact’s name, number, and email.
- Provide business hours.
- Detailed description of the issue.
Critical
Majority of service is affected. Must initiate this type of request by calling our support number listed above.
Medium
Can receive and make some calls.
Low
Service is working and issue is at non affecting level.
Moves, Adds, Changes (MAC) Requests
Email us at support@cadybt.com.
Inbox is monitored Monday – Friday 8 AM to 5 PM CST excluding holidays.
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Who We Are
Telecom expertise and customer service are our foundational principles. Cady offers concierge-style service with unparalleled customer service and support. We solve each business’s unique communications needs while saving money and providing leading technology solutions.”