Author: cady

Business Hosted Voice vs. Business Cloud Phone Systems: Is There a Difference?

Posted on by cady

If you’re a business owner or have administrative responsibility for your organization’s technology, you know that highly functional communication is a non-negotiable.

When it comes to selecting the right communication solution for your organization, the choice between Business Hosted Voice and Business Cloud Phone Systems can be pivotal. While both promise enhanced communication capabilities, they do so through distinct methods and features.

In this blog post, we’ll navigate the nuances of these two communication systems, shedding light on their differences and helping you make an informed decision that aligns with your business needs.

Whether you’re focused on infrastructure, scalability, reliability, maintenance, costs, features, or customer service, we’ll explore how these systems diverge and, more importantly, which one might be the perfect fit for your organization.

Defining Business Hosted Voice and Business Cloud Phone Systems

Before we dive into the details, it’s important to understand the core concepts of these two communication solutions.

Business Hosted Voice:

This system, also known as Voice over Internet Protocol (VoIP), relies on third-party providers to manage the infrastructure required for communication. It involves outsourcing your phone system management to an off-site service provider.

Business Cloud Phone Systems:

In contrast, cloud phone systems operate entirely in the cloud. All your communication tools, including phone lines, are hosted and managed remotely, eliminating the need for on-site infrastructure.

Detailed Comparison of Business Hosted Voice and Business Cloud Phone Systems

1. Infrastructure and Hosting

The foundation of any communication system lies in its infrastructure and hosting. This fundamental aspect determines not only the functionality of your phone system but also the flexibility, reliability, and cost-efficiency it can offer. Understanding these two distinct approaches is crucial in making an informed decision for your organization’s communication needs.

Business Hosted Voice: Hosted Voice is a well-established communication solution that relies on a third-party provider to host and maintain the infrastructure required for communication. With Hosted Voice, your phone system infrastructure resides off-site and is entirely managed by your service provider.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems represent the modern evolution of communication technology. These systems operate entirely in the cloud, meaning all your communication tools, from phone lines to advanced collaboration features, are hosted and managed remotely. This cloud-based approach eliminates the need for on-site infrastructure, offering businesses a versatile and scalable communication solution.

Chart graphic comparing business hosted voice to business cloud phone systems

2. Scalability

The ability to adapt and expand communication systems is critical for businesses in a dynamic and ever-evolving technology landscape. Scalability can mean the difference between seamless growth and cumbersome obstacles.

Business Hosted Voice: Hosted Voice systems, while robust and reliable, often have inherent limitations. The scalability of these systems is subject to the capacity of the provider’s servers. When your business needs to expand, this may necessitate additional hardware or system upgrades, which can be time-consuming and potentially costly.

Business Cloud Phone Systems: On the other hand, Cloud Phone Systems are renowned for their exceptional scalability. These systems provide a streamlined approach to scaling up or down. Adding or removing users, features, or phone lines is typically a straightforward process managed through a user-friendly web-based dashboard. This inherent scalability is especially beneficial for businesses experiencing growth, allowing them to adapt their communication infrastructure quickly and efficiently.

3. Reliability

Reliability is the bedrock of any communication system, underpinning your ability to stay connected, serve customers, and maintain productivity.

Business Hosted Voice: The reliability of Hosted Voice systems is intricately tied to two key factors—your internet connection and the service provider’s infrastructure. While these systems offer robust communication capabilities, they are susceptible to the stability of your internet connection. If your internet experiences downtime or disruptions, your Hosted Voice phone system may also be affected, potentially leading to interruptions in your communication.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems are intentionally engineered for high reliability. Service providers often invest in redundant data centers and implement failover systems to ensure continuous service, even when faced with server issues or network disruptions. This proactive approach to reliability makes Cloud Phone Systems an attractive option for businesses that prioritize uninterrupted communication.

4. Maintenance and Updates

Maintenance and updates are pivotal in ensuring optimal performance and security in communication systems. How these essential tasks are handled can significantly impact your business operations.

Business Hosted Voice: Maintenance and updates for Hosted Voice systems typically fall under the purview of the service provider. While this arrangement can be convenient, as it frees you from the technical details, it may come with a trade-off. You may have limited control over the timing of updates, potentially causing disruptions at inopportune moments.

Business Cloud Phone Systems: Cloud Phone Systems also delegate the responsibility of updates and maintenance to the service provider. However, this model often offers more flexibility. You can schedule updates during off-peak hours to minimize disruption, ensuring your communication system remains reliable and functional.

5. Costs

Cost considerations are integral to any business decision, and choosing the right communication system is no exception. The financial aspects of your chosen system can substantially impact your budget and overall operational efficiency.

Business Hosted Voice: Hosted Voice often demands a significant upfront investment, primarily driven by the need for hardware such as IP phones and routers. In addition to these initial costs, you’ll encounter ongoing monthly fees to cover the service. These fees can fluctuate based on factors like usage and the inclusion of specific features. While Hosted Voice offers robust communication capabilities, it’s essential to account for these upfront and recurring costs when assessing its suitability for your business.

Business Cloud Phone Systems: In contrast, Cloud Phone Systems are typically designed to be cost-effective from the outset. They generally have lower upfront expenses because they don’t require on-site hardware investments. Instead, you pay a predictable monthly subscription fee per user. This subscription-based model often proves more cost-effective and easier to budget for, making Cloud Phone Systems an attractive choice for businesses of all sizes.

6. Features

The features embedded within a communication system can define its functionality and adaptability to your specific business needs. As organizations increasingly rely on diverse modes of communication, selecting a system with the proper set of features becomes paramount.

Business Hosted Voice: Both Business Hosted Voice and Business Cloud Phone Systems provide a range of essential features for seamless communication. However, Business Hosted Voice systems often distinguish themselves in contact center operations. These systems are adept at handling advanced call routing, queuing, and monitoring, making them a compelling choice for businesses with high call volumes and intricate call handling requirements.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems introduce a new dimension of collaboration. Beyond traditional voice calls, these systems offer a robust suite of collaboration tools. This toolkit includes video conferencing, instant messaging, and file-sharing capabilities, fostering seamless teamwork and efficient communication. These advanced features make Cloud Phone Systems an enticing option for businesses that prioritize modern collaboration and communication beyond voice calls.

7. Customer Support

In communication systems, robust customer support can make a critical difference in maintaining uninterrupted operations and promptly addressing technical challenges. As you navigate the landscape of communication solutions, the level of customer support available can significantly influence your overall satisfaction.

While the approach to customer service may differ between the two systems, the common goal is to address your needs promptly and effectively.

Business Hosted Voice: Hosted Voice systems’ reliability and seamless operation often come with the assurance of dedicated customer support teams. These teams are typically available around the clock to manage and monitor systems, proactively troubleshoot issues, and provide immediate assistance when needed. Business Hosted Voice can be a reassuring choice for businesses that prioritize a high level of support and service to ensure uninterrupted communication.

Business Cloud Phone Systems: Cloud Phone Systems adopt a somewhat different approach to customer support. They typically offer initial support through online resources, including comprehensive knowledge bases and chatbots to assist with common queries. Additionally, many providers provide access to customer support teams when facing complex issues or specific requirements.

Conclusion

Business Hosted Voice and Business Cloud Phone Systems should align with your organization’s unique needs and objectives.

Business Hosted Voice excels in contact center operations and may be preferred by businesses with a heavy focus on call management.

On the other hand, Business Cloud Phone Systems provide advanced collaboration tools that facilitate seamless teamwork and efficient communication beyond traditional voice calls.

When making your decision, consider not only your feature requirements and scalability needs but also your budget, organizational size, and preferences for customer service.

Both options offer efficient communication solutions; the key is selecting the one that best supports your business growth and success.

Whether you opt for a Business Hosted Voice or Business Cloud Phone System, remember that staying informed and making informed choices can give your organization a competitive edge in the ever-evolving world of business communications. Get your free consultation today.

FAQs

What is the primary difference between Business Hosted Voice and Business Cloud Phone Systems?

Business Hosted Voice relies on third-party providers to manage infrastructure off-site, while Business Cloud Phone Systems operate entirely in the cloud, hosting all communication tools remotely. Understanding this distinction is crucial in selecting the right solution for your organization’s communication needs.

How do scalability considerations differ between Business Hosted Voice and Business Cloud Phone Systems?

Business Hosted Voice systems may encounter limitations in scalability due to server capacity, potentially requiring hardware upgrades as your business grows. In contrast, Cloud Phone Systems offer exceptional scalability, allowing businesses to easily add or remove users and features through a user-friendly web-based dashboard.

What are the reliability differences between Business Hosted Voice and Business Cloud Phone Systems?

The reliability of Hosted Voice systems depends on factors like internet stability and the service provider’s infrastructure. Cloud Phone Systems are engineered for high reliability, often incorporating redundant data centers and failover systems to ensure continuous service, even during server or network disruptions.

How are maintenance and updates handled in Business Hosted Voice versus Business Cloud Phone Systems?

Both systems delegate maintenance and updates to the service provider, but Cloud Phone Systems typically offer more flexibility in scheduling updates during off-peak hours. This ensures minimal disruption to your communication system’s functionality and reliability.

What are the cost differences between Business Hosted Voice and Business Cloud Phone Systems?

Hosted Voice systems often require significant upfront hardware investments and ongoing monthly fees. In contrast, Cloud Phone Systems have lower upfront costs as they don’t require on-site hardware investments. They typically offer a predictable monthly subscription fee per user, making them more cost-effective and easier to budget for.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Enhancing Enterprise Safety with Business Communications Technology

Posted on by cady

Ensuring safety within enterprise businesses is of utmost importance, considering the many threats they face. Leveraging communications technology is indispensable for preventing and responding to these threats, fostering a safer environment, and contributing to overall success.

Addressing Workplace Violence, Injuries, and Health Emergencies

Workplace violence presents a significant risk, underscored by alarming statistics. From active shooter situations to health emergencies like heart attacks, swift response is paramount.

E911 Compliance

Adhering to regulations such as Kari’s Law and RAY BAUM’s Act guarantees accurate 911 caller location reporting, automatic notifications, and direct dialing capabilities, effectively averting tragic scenarios.

Advanced Emergency Response

Innovations such as geofencing and mapping offer precise caller locations and emergency response capabilities, aiding both on-site personnel and external responders.

Remote Lockdown and Security Integration

The integration of remote lockdown features enables administrators to secure facilities swiftly. Coupled with security camera integration, real-time visual verification during emergencies becomes possible.

Silent Panic Alarms and Mass Notifications

Silent panic alarms enable discreet alerts to law enforcement, while mass notifications ensure critical messages reach all stakeholders promptly, enhancing overall response efficacy.

Mitigating Severe Weather, Fire, and Natural Disasters

Enterprises are susceptible to severe weather events, fires, and natural disasters, all of which can disrupt operations and jeopardize lives. Communications technology plays a pivotal role in response and mitigation strategies.

Key Measures Include:

  • Mass Notifications: Instant dissemination of critical messages guides employees safely during emergencies.

  • E911 and NG911 Technologies: Automated notifications and precise location reporting aid emergency responders and on-site personnel, facilitating rapid response efforts.

  • Redundancy and Remote Work Capabilities: Built-in redundancy and remote work capabilities ensure operational continuity, even in the face of infrastructure disruptions.

  • Dedicated Emergency Lines: Facilitating swift communication with emergency services aids in early intervention during crises.

Addressing Cybersecurity Threats

Cybersecurity remains a significant concern for enterprises, with hackers employing various tactics to infiltrate systems. Communications technology offers robust defenses against these threats.

Strategies Include:

  • System Settings and Firewalls: Proactive measures such as blocking international calling and deploying firewalls help prevent unauthorized access.

  • Multi-Factor Authentication and Encryption: Additional layers of security, including multi-factor authentication and encryption, safeguard sensitive data from unauthorized access.

  • Device Management Policies and Backups: Implementing strict device management policies and maintaining regular backups mitigate risks associated with employee devices and data loss.

Ensuring Compliance and Mitigating Legal and Reputational Damages

Compliance with laws and regulations is crucial for protecting against legal penalties and reputational harm. Communications technology provides solutions to ensure adherence to various regulatory requirements.

Key Strategies Encompass:

  • Secure Handling of Protected Data: Adherence to regulations like HIPAA and PCI is facilitated through secure handling and storage of sensitive information.

  • Automated Compliance with E911 Laws and PCI Regulations: Automation of compliance processes ensures adherence to laws such as Kari’s Law and RAY BAUM’s Act, as well as PCI regulations.

  • Accessibility Compliance: Technological aids such as real-time captioning and text telephones ensure effective communication with individuals with disabilities, meeting ADA compliance standards.

Conclusion 

The integration of communications technology into enterprise safety strategies is imperative for mitigating risks, ensuring regulatory compliance, and safeguarding both individuals and the organization as a whole. Consult a trusted technology advisor for further guidance on leveraging communications technology for enhanced safety.

FAQs 

How can communications technology enhance enterprise safety?

Communications technology offers solutions for addressing workplace violence, injuries, and health emergencies, mitigating severe weather events and natural disasters, safeguarding against cybersecurity threats, and ensuring compliance with laws and regulations.

Using communications technology, what are some key measures in mitigating severe weather events and natural disasters?

Some key measures include mass notifications, E911 and NG911 technologies, built-in redundancy and remote work capabilities, and dedicated emergency lines for swift communication with emergency services. Additionally, integrating remote lockdown features and security camera integration can aid in real-time visual verification during emergencies.

How does communications technology help mitigate cybersecurity threats?

Strategies such as system settings and firewalls, multi-factor authentication and encryption, and device management policies and backups can help prevent unauthorized access to sensitive data and systems. Additionally, implementing security protocols and training employees on cybersecurity best practices can enhance overall security.

What role does communications technology play in ensuring compliance with laws and regulations?

Communications technology offers solutions for secure handling of protected data, automated compliance with E911 laws and PCI regulations, and accessibility compliance for individuals with disabilities. Adhering to these requirements helps mitigate legal and reputational damages.

How can businesses ensure they are leveraging communications technology effectively for safety?

Businesses should work with trusted technology advisors who can assess their unique needs and recommend the most appropriate solutions. Regular training and updates on best practices can also help ensure the effective and efficient utilization of communications technology for safety purposes. Moreover, conducting regular audits and testing can help identify potential vulnerabilities and address them proactively.

Ultimately, having a comprehensive safety plan that integrates communications technology is crucial for mitigating risks and protecting both employees and the organization.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

The Advantages of Buying Local for Phone Systems: A Comprehensive Guide

Posted on by cady

Choosing the right business phone system provider is a critical decision with far-reaching implications for your long-term communications success. This comprehensive guide explores the advantages of selecting a local phone system provider over national or global alternatives.

While it may be tempting to purchase and install a phone system from a well-known national or global provider, there are numerous benefits to choosing a local company. Here are just a few of the advantages you can expect when buying local for phone systems:

When you work with a local phone system provider, you’ll receive personalized service tailored to your specific needs and budget. Local providers understand businesses’ unique challenges and opportunities in your area, like preferred circuit providers, local regulations, and communication preferences. This specialized knowledge allows them to offer customized solutions and support that national companies may not be able to provide.

Business Advantages of Choosing a Local Provider

Local phone system providers offer unique business advantages that set them apart from their national and global counterparts. These advantages can be broadly categorized into several key areas:

Solution Design – Local providers embrace a customized approach to meet your specific business needs, offering solutions tailored to your unique requirements. They go beyond one-size-fits-all solutions, providing on-site guidance and greater control over your phone system.

Knowledge of the Local Market – Local providers possess an intimate understanding of the local telecommunications landscape, enabling them to address the specific challenges faced by the business community. Their relationships with local vendors and government entities provide valuable insights and facilitate seamless solutions.

Regulatory Compliance – Local providers are well-versed in local laws and regulations, including 911 phone system regulations and fire system rules. Their expertise helps you maintain compliance, avoiding costly fines and potential crises.

Superior Customer Service – Local providers prioritize enhanced performance and reliability. They leverage their knowledge to optimize existing infrastructure and assist businesses in providing top-notch customer service.

Rapid, Responsive Support – Local providers offer instant phone, email, and chat support, backed by the advantage of proximity. With local support teams just minutes away, you can count on quick resolution of issues, eliminating communication barriers often encountered with remote support.

Relationship Focus – Local providers view clients as more than just numbers. They recognize and embrace their role as part of the local community, resulting in a strong focus on building lasting relationships. This relationship-driven approach translates into exceptional support.

Local Supply Chain – In a world where supply chain disruptions have become commonplace, local providers shine. They typically have essential components readily available, ensuring timely equipment delivery and minimizing operational downtime.

Emergency Response – Local providers excel in responding swiftly and effectively to local emergencies, whether caused by severe weather or natural disasters. Their familiarity with the local context allows them to proactively address connectivity issues during crises.

Community Advantages of Choosing a Local Provider

Beyond the direct benefits to your business, opting for a local phone system provider also yields significant advantages for your community:

Keep Resources Local – Supporting a local provider keeps money within your community, bolstering the local economy and contributing to tax-funded local infrastructure. It’s an investment in the growth and sustainability of your community.

Job Creation – Local phone system providers generate employment opportunities within the community. When you choose a local provider, you’re investing in your business and supporting your neighbors and friends, who, in turn, contribute to the local economy.

Community Relationships – Collaborating with a local provider fosters relationships that transcend the scope of phone systems. These relationships lead to valuable insights into your unique needs and challenges and can extend to collaboration on local causes.

How to Choose the Right Local Phone System Provider

Now that you’ve recognized the merits of choosing a local provider, the next crucial step is selecting the best fit for your business. Here are some key criteria to consider:

Resources to Meet Your Needs

Ensure your chosen provider possesses the technical proficiency, industry certifications, and relevant experience to meet your specific requirements. Look for a provider that can design reliable, custom solutions tailored to your needs.

Accessible and Robust Support

Reliable support is essential for maintaining a well-functioning phone system. Seek a provider that offers 24/7 support and can quickly dispatch on-site technicians when necessary.

Investment in Employees

Choose a provider that hires locally, contributing to job creation and ensuring that technicians are well-acquainted with your telecommunications landscape. Look for providers committed to continuous employee training and up-to-date with industry developments.

Impeccable Reputation

Reputation matters. Seek referrals from other businesses, peruse online reviews, and gauge social media feedback to evaluate a provider’s track record. Align your business with a reputable, community-minded provider that shares your values.

In conclusion, selecting a local phone system provider is a strategic choice that offers a multitude of advantages for both your business and your community. By following these guidelines and conducting due diligence, you can find a local provider that meets your technical needs and aligns with your commitment to community support.

FAQs

Why should I consider choosing a local phone system provider over a national or global alternative?

Choosing a local provider offers personalized service tailored to your specific needs and budget. They understand local regulations, communication preferences, and challenges unique to your area, providing customized solutions and support that national companies may not offer.

What business advantages do local phone system providers offer?

Local providers offer tailored solutions, knowledge of the local market, expertise in regulatory compliance, superior customer service, rapid support, a relationship-driven approach, a reliable local supply chain, and efficient emergency response, all of which contribute to enhanced business performance.

How does opting for a local phone system provider benefit my community?

Supporting a local provider keeps resources within your community, contributes to the local economy, and creates job opportunities locally. Collaborating with local providers fosters community relationships and supports local causes, leading to a more connected and vibrant community.

What criteria should I consider when choosing a local phone system provider?

When selecting a local provider, consider factors such as their technical proficiency, industry certifications, experience, accessibility of support, investment in employees, reputation, and alignment with your business values. Ensuring these criteria are met will help you find a provider that meets your technical needs and supports your commitment to community support.

How can I ensure I make the right choice when selecting a local phone system provider?

To make the right choice, conduct thorough research, seek referrals from other businesses, read online reviews, and gauge social media feedback to evaluate a provider’s track record and reputation. By aligning your business with a reputable, community-minded provider that meets your technical requirements, you can ensure a successful partnership that benefits both your business and your community.

Contact us today to explore how we can assist you in designing, installing, maintaining, and supporting a robust and tailored phone system that caters to your unique needs.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Preparing Your Network for VoIP: A Step-by-Step Guide for a Seamless Transition

Posted on by cady

At Cady Business Technologies, we understand that a seamless transition to VoIP (Voice over Internet Protocol) can significantly enhance your business communications while reducing costs.

In this comprehensive guide, we’ll take you through getting your network ready for VoIP, covering everything from the benefits of switching to preparing your office environment, remote staff, and important considerations.

Why Switch to Voice over Internet Protocol?

VoIP (Voice over Internet Protocol) is revolutionizing business communications by converting voice into data and offering several distinct advantages over traditional analog calling methods. Here’s why you should consider making the switch:

Enhanced Business Communications: VoIP phone systems integrate voice, data, and video on a single network, providing advanced features such as auto attendants, hot desking, softphones, video calls, call flipping, call whispering, automatic call recording, CRM software integration, caller ID, call monitoring, and voicemail-to-text.

Cost Savings: By switching, companies can save up to 75% on operational costs and 30% on phone bills. Savings come from moving to cloud-based VoIP systems, including cost-effective local and long-distance services.

Empower a Mobile Workforce: VoIP allows your team to work from anywhere with an Internet connection, making it ideal for remote teams and hybrid working arrangements.

Scalability: VoIP phone systems can easily scale as your business grows, without the need for costly infrastructure upgrades.

Preparing Your Office for VoIP

To ensure a smooth transition to VoIP within your office environment, follow these steps:

Evaluate Your Needs:

Determine the number of employees, workstations, remote workers, device types, and whether you plan to scale in the future.

Update Office Infrastructure:

  • Cabling: Upgrade to Cat 5e or Cat 6 cabling suitable for data transfer, or use existing Cat 5 cables in a piggyback configuration.

  • Switches and VLAN: Implement Layer 3 switches to prioritize voice traffic and consider using VLANs to separate voice and data traffic.

  • Power Supply: Invest in PoE (Power Over Ethernet) switches for VoIP phones to avoid the need for separate power adapters.

  • Firewall: Adjust your firewall settings to accommodate VoIP traffic.

  • Wireless: Ensure your wireless network supports VoIP Quality of Service (QoS) settings.

Preparing Remote Staff for VoIP

As more employees work remotely, it’s essential to prepare your network for remote VoIP access:

Laptops and Softphones: Ensure laptops meet minimum hardware specifications and provide business-class headsets for better audio quality.

Physical IP Phones: If providing physical IP phones for remote use, choose models with wireless connectivity and provided power supplies.

Mobile Devices: Cloud-based mobile apps can act as extensions of your network but ensure proper firewall configuration for on-premise VoIP systems.

VPNs: Implement Virtual Private Networks to securely connect remote employees to your office network, considering bandwidth and port requirements.

Important Considerations

In the final part of our guide, we’ll cover additional critical considerations:

Quality of Service (QoS): Ensure adequate bandwidth, low latency, and identify and resolve latency issues with your Internet Service Provider (ISP).

Enhanced 911 (E911): Comply with federal regulations and allow mobile VoIP users to update their locations.

Porting Numbers: Confirm that your existing phone numbers can be ported to your new service.

Fax and Analog Lines: Address analog lines for fax machines, alarms, and elevators, considering solutions like Single Line Adapters or VoIP fax services.

Security: Secure your system by configuring your firewall correctly, using strong passwords, and following provider recommendations.

Next Steps

Consult with a trusted provider to assess your current infrastructure and plan a seamless transition.

Cady Business Technologies is proud to be a Mitel Gold Partner, offering reliability and expertise for your Mitel solution. We are here to support you on your journey to a more efficient and cost-effective business communication system. Contact us today to help create a plan that will support your business needs and budget.

FAQs

Q: Will I need to upgrade my internet connection for VoIP?

Answer: It depends on your current bandwidth and the number of concurrent calls you expect to make. Consult with a provider to evaluate your needs.

Can I keep my existing phone numbers when switching?

In most cases, yes. Consult with your provider about porting options.

Is VoIP secure?

It can be if proper security measures are taken, such as configuring firewalls and using strong passwords. Consult with your provider for recommendations.

Can I use my existing analog devices with VoIP?

Yes, there are options for using analog devices, such as Single Line Adapters or VoIP fax services. Consult with your provider for the best solution for your business needs.

How will VoIP benefit my business?

It offers enhanced communication features, cost savings, scalability, and the ability to empower a mobile workforce. Consult your provider for more information on how it can benefit your business.

PRI Prices are Skyrocketing (up to $1,500/mo). Here’s How to Beat the Shocking Price Hikes

Posted on by cady

Imagine receiving a notice from your phone carrier that your rate is increasing from $90/month to $1,500 or more – starting next week.

Unfortunately, that’s an all-too-common scenario as carriers continue to decommission traditional analog copper phone lines. Also known as Plain-Old Telephone Service (POTS), these analog lines are the backbone of the PRI and T1 service many businesses rely on.

If your business uses traditional analog lines but hasn’t received a price increase notice yet, you will undoubtedly receive it soon.

The good news is you can beat the shocking price hikes by switching to SIP or a hosted cloud phone system – but you must act fast. Here’s what you need to know:

  • The FCC mandated that all POTS lines in the U.S. be replaced with an alternative service by August 2022

  • In response having to maintain increasingly expensive copper phone lines and telephone pole infrastructure for a dwindling number of customers, major carriers have been dropping support and raising prices dramatically – sometimes doubling or tripling per-line costs – often with very little notice

  • There are two ways to beat the price hikes: upgrade to SIP (to keep your on-premise phone system) or move to a hosted cloud system

  • It’s critical to act now. If you wait too long and your carrier gives little notice, there won’t be enough time to port or keep your phone numbers before the price increase goes into effect

Your Cady technology advisor is on standby to help you beat the price hikes. We’ll work with you to determine the most cost-effective solution for your unique business needs. Get your free consultation today.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

The True Cost of E911 Noncompliance: A $40 Million Tragedy

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The FCC lists fines for E911 compliance violations, but civil lawsuits can prove far more financially devastating.

How much do you think an E911 compliance violation could cost your organization? $500? $5,000? $50,000?

Try $40 million – or more.

While the FCC outlines fines for E911 violations, the true cost of noncompliance is potential tragedy and a wrongful death judgment that could easily put most companies out of business.

Yet many organizations – including businesses, hospitals, schools, municipalities, and event venues – unknowingly fail to comply with Kari’s Law and RAY BAUM’s Act, the federal regulations that govern E911 for multi-line telephone systems (MLTS). Moreover, some schools are noncompliant with Alyssa’s Law, a relatively new statute adopted by six U.S. states.

Here, we offer an overview of the E911 laws and the true cost of noncompliance, plus explain how to ensure your organization is compliant to prevent devastating outcomes.

Consult our Compliance Experts

Cady’s technology advisors are well-versed in the E911 laws and how to automate compliance with communications technology. Prevent tragedy and avoid costly penalties – schedule your free consultation today

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Summary

  • E911 violations can carry fines of up to $10,000 plus $500 per day, per device

  • Wrongful death lawsuits are costlier. Jurors in one case awarded a family more than $40 million. Another case was settled for $8 million

  • Organizations must prioritize compliance with Kari’s Law, RAY BAUM’s Act, and Alyssa’s Law (for schools) to prevent tragedy, reputational damage, expensive fines, and devastating lawsuits

Kari’s Law and RAY BAUM’s Act

The FCC has two major E911 mandates for organizations with multi-line telephone systems: Kari’s Law and RAY BAUM’s Act. 

Kari’s Law

The law was named after Kari Hunt, who was murdered by her estranged husband in a Texas hotel room in 2013. Kari’s nine-year-old daughter attempted multiple 911 calls but couldn’t get through because she didn’t know the phone system required an access code to reach an outbound line.

Kari’s Law states that multi-line telephone systems must:

  • Support direct dialing 911 (no access codes such as “9”)

  • Notify a central on-site location OR an off-site location where someone is likely to see it

  • Relay a callback number

  • Relay caller location information

RAY BAUM’s Act

RAY BAUM’s Act mandates that all phones send accurate, dispatchable location information to Public Safety Answering Points (PSAPs), including enhanced location identifiers such as building, floor, wing, and room number.

Related: How Telecom Makes Employees Safer

Penalties for Kari’s Law and/or RAY BAUM’s Act Noncompliance

FCC Fines

The Code of Federal Regulations outlines fines of up to $10,000 plus $500 per day, per device, for violating Kari’s Law and/or RAY BAUM’s Act. However, those fines aren’t fixed, and actual penalties could vary on a case-by-case basis. 

Civil Lawsuits

More severe penalties can come in the form of civil lawsuits. In 2018, a jury awarded Kari Hunt’s family $41.55 million in a wrongful death suit that claimed the hotel was negligent for delaying emergency response.

It’s important to understand that this was before the E911 laws were enacted, which means the hotel was technically compliant with existing laws and a jury still found it liable. Now, with E911 laws in effect, it’s not difficult to imagine a jury awarding a greater sum if an organization were found noncompliant.

In July 2022, a six-year-old boy drowned in a pool at a St. Louis County, Missouri summer camp. The county had recently upgraded its phones, but E911 wasn’t provisioned correctly, and the 911 call was routed to a special call center in Colorado, delaying emergency response. The boy’s family filed a $40 million wrongful death suit against the county, and the suit was settled for $8 million in July 2023.

These cases underscore the fact that FCC penalties, while significant, pale in comparison to the financial impact of a wrongful death suit for E911 noncompliance. 

Related: The New 911 Laws: What You Need to Know

Alyssa’s Law

Though it’s not a federal regulation (yet), Alyssa’s Law has been passed in six U.S. states:

  • New Jersey

  • Florida

  • New York

  • Texas

  • Tennessee

  • Utah

Legislation has also been introduced in multiple federal bills and ten additional states:

  • Nebraska

  • Arizona

  • Virginia

  • Oregon

  • Georgia

  • Michigan

  • Massachusetts

  • Pennsylvania

  • Oklahoma

  • Alabama

The exact requirements vary by state, but generally mandate that schools incorporate or consider incorporating the following:

  • Silent panic buttons installed in K-12 schools

  • Panic buttons must instantly notify PSAPs and on-site personnel (such as school administrators and resource officers)

  • In some states, silent panic buttons must be mobile (worn by teachers and staff)

Related: Phone Systems for Education

Penalties for Alyssa’s Law Noncompliance

Like the regulations, penalties vary by state, but could include:

  • Loss of state funding: For example, New Jersey schools must comply with Alyssa’s Law to be eligible for security grants

  • State intervention: States could require schools to develop compliance plans or subject them to additional oversight

In addition to state-issued penalties, precedents set by E911 wrongful death cases suggest that school districts could face similar lawsuits if noncompliance delayed response during an emergency event.

Related: Why Schools Need Silent Panic Buttons

How to Ensure E911 Compliance

E911 compliance is critical for all organizations with multi-line telephone systems, including businesses, schools, municipalities, event venues, and hospitals. These resources can help. 

Provisioning phone systems for compliance can be a complex process, but with the right technologies, you can automate compliance to prevent tragedy, reputational damage, fines, and devastating lawsuits. Speak with a Cady technology advisor for a free compliance assessment today.

Healthcare Contact Centers: Modernizing Your Solution

Posted on by cady

How to harness the power of automation & Al in your contact center

Contact center automation is the next frontier in business communications. Though automation isn’t a new concept, the advent of artificial intelligence, machine learning, and natural language processing serves as the catalyst for a radical shift in how companies deploy customer service and support call center agents – ultimately promising better business outcomes.

However, contact center automation isn’t without challenges. It’s crucial to take a strategic approach if you’re to achieve meaningful results. The following lists the latest content center automation trends and details how to truly harness the power of automation in your contact center.

Automation is no longer a luxury but a necessity if your business is to deliver an exceptional (and competitive customer experience – but it’s not as simple as flipping a switch. Your Cady technology advisor can help you choose the right automation technologies for your unique business needs.

get a free CONSULTATION

Summary

Modern contact centers employ technologies such as artificial intelligence, machine learning, natural language processing, and robotic process automation to deliver exceptional customer experiences, support call center agents, and drive meaningful business outcomes through:

  1. Ultra-intelligent chatbots and virtual agents
  2. Automated call and appointment scheduling
  3. Rich personalization
  4. Marketing automation
  5. Predictive assistance
  6. Single pane of glass
  7. Automated compliance

What is Contact Center Automation?

Contact center automation means leveraging technologies to automate routine tasks, including:

  • Artificial intelligence (Al)
  • Machine learning (ML)
  • Natural language processing (NLP)
  • Robotic process automation

But automation is about more than just elimination manual processes. it’s about expanding capabilities and empowering both customers and agents.

If you’re struggling with poor customer satisfaction scores and frustrated agents, can’t keep up with call volume, or you’re dealing with infficiencies, contact center automatino could be the solution you need.

Aging Business Phone Systems: Maintain, Upgrade, or Replace?

Posted on by cady

How to harness the power of automation & Al in your contact center

Contact center automation is the next frontier in business communications. Though automation isn’t a new concept, the advent of artificial intelligence, machine learning, and natural language processing serves as the catalyst for a radical shift in how companies deploy customer service and support call center agents – ultimately promising better business outcomes.

However, contact center automation isn’t without challenges. It’s crucial to take a strategic approach if you’re to achieve meaningful results. The following lists the latest content center automation trends and details how to truly harness the power of automation in your contact center.

Automation is no longer a luxury but a necessity if your business is to deliver an exceptional (and competitive customer experience – but it’s not as simple as flipping a switch. Your Cady technology advisor can help you choose the right automation technologies for your unique business needs.

get a free CONSULTATION

Summary

Modern contact centers employ technologies such as artificial intelligence, machine learning, natural language processing, and robotic process automation to deliver exceptional customer experiences, support call center agents, and drive meaningful business outcomes through:

  1. Ultra-intelligent chatbots and virtual agents
  2. Automated call and appointment scheduling
  3. Rich personalization
  4. Marketing automation
  5. Predictive assistance
  6. Single pane of glass
  7. Automated compliance

What is Contact Center Automation?

Contact center automation means leveraging technologies to automate routine tasks, including:

  • Artificial intelligence (Al)
  • Machine learning (ML)
  • Natural language processing (NLP)
  • Robotic process automation

But automation is about more than just elimination manual processes. it’s about expanding capabilities and empowering both customers and agents.

If you’re struggling with poor customer satisfaction scores and frustrated agents, can’t keep up with call volume, or you’re dealing with infficiencies, contact center automatino could be the solution you need.

Why Your Business Needs a Contact Center: The Ultimate Guide to Improved Customer Satisfaction, Employee Retention, and Operational Efficiency

Posted on by cady

Companies of all sizes need to understand the power of contact centers. Gone are the days when this technology was solely accessible to large enterprises. Now, even small and medium-sized businesses can reap the benefits. In this comprehensive guide, we’ll explore the pivotal role contact centers play in enhancing customer satisfaction, improving employee retention, and boosting operational efficiency.

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