10 Mitel Myths, Busted

Myths abound about Mitel business phone systems, including that Mitel doesn’t have modern features, that it’s no longer supported, and even that Mitel is going out of business. Unfortunately, that type of misinformation can lead businesses to make expensive mistakes about their phone systems, especially if they are considering moving away from Mitel. Here are ten myths about Mitel phone systems – and the facts that can give your business an advantage.

Summary

Common Mitel myths can lead businesses to overspend on hosted solutions and overlook cost-effective modernization options
Mitel remains one of the most capable business phone systems available, supporting modern features such as automation, AI, and collaboration
A trusted Mitel Gold Partner like Cady Business Technologies can help you separate myths from facts and decide which phone system is best for your unique business needs

Myth #1: Mitel doesn’t support softphones

Fact: Mitel does support softphones along with headsets from brands like Jabra, Plantronics, and Sennheiser. The company also partners with Jabra for Mitel’s own line of headsets, including a desktop phone with an integrated DECT wireless headset that has a range of up to 300 feet from your workstation.

Myth #2: Mitel doesn’t support remote work

Fact: Mitel has robust features that support and simplify remote work, including:

Mobile apps that let you make calls from your work line without revealing your personal cell number
Videoconferencing and collaboration through MiCollab plus MS Teams and Zoom integrations
Cloud and hybrid deployment models

In fact, many businesses rely on Mitel for remote communications with robust contact centers and collaboration tools. RELATED: How to Modernize Your Mitel Phone System (without Replacing It)

Myth #3: Mitel doesn’t offer a contact center

Fact: Mitel is a pioneer in unified communications and offers one of the most feature-rich and reliable contact center solutions in the world. Known as Mitel CX, it includes:

Omnichannel communications that bring all channels into a single dashboard: calls, texts, emails, chats, voicemails, social, and video
Integration with CRMs like Salesforce
AI features and workflow automation
Insightful reporting and deep analytics

Mitel Support – in 10 Seconds

Cady Business Technologies offers both local and nationwide Mitel support. Cady BT Mitel plans include project management, training, and changes with no extra fees. When you call Cady BT for Mitel support, you’ll be connected to a certified technician with 10-second average answer times.

Learn more about Cady BT’s Mitel support

Myth #4: Mitel doesn’t have AI capabilities

Fact: Mitel offers deep AI integrations to streamline workflows and improve efficiency, including:

Automated virtual agents
Real-time transcriptions
Agent assistance with smart suggestions
24/7 chat and voice bots
GenAI-powered workflows
Recording Insights AI
Integrations with customer CRMs, scheduling platforms, and billing systems

In addition, Mitel delivers industry-specific AI features such as virtual care collaboration for telehealth appointments, hospitality guest services assistants, and AI assistants for tech support.

Myth #5: Mitel can’t integrate with MS Teams or Zoom

Fact: Mitel provides seamless integrations with both MS Teams and Zoom, enabling your business to combine the reliability and enhanced calling features of an on-premise Mitel system with modern cloud collaboration tools. With Mitel’s Zoom and MS Teams integrations, customer interactions follow employees across platforms, allowing employees to use the tools they’re already familiar with. RELATED: 10 Things You Didn’t Know Your Mitel System Can Do

Myth #6: Mitel can’t run in the cloud

Fact: Though it’s historically known for its on-premise capabilities, Mitel offers multiple deployment options, including:

On-premise
Public cloud
Private cloud
Hybrid
Virtualized

That level of flexibility is a major advantage because you can implement the deployment model that works best for your unique business needs.

Myth #7: Mitel is only for large enterprises, not small businesses

Fact: Mitel business phone systems are great fits for businesses of all sizes, and many small businesses use Mitel to access enterprise-level features without paying the monthly subscriptions associated with hosted platforms. How you use your phone system is more important than company size. Small businesses that require more control over their security, customization, and local support often prefer Mitel for flexibility and compliance. In addition, while Mitel phone systems are capable of complex setups, vendors such as Cady Business Technologies can handle installation and provide on-site support, making it easy for small businesses to take advantage of Mitel’s robust feature set.

Myth #8: Mitel is more expensive than hosted systems

Fact: This myth stems from the fact that on-premise phone systems require upfront infrastructure purchases, while hosted phone systems trade upfront expenses for ongoing monthly fees. The reality is that businesses need to compare total cost of ownership. While Mitel on-premise systems typically cost more upfront, cloud phone systems have per-user, per-month fees – plus add-ons. When comparing over five or ten years, cloud systems can end up costing more in the long run. This is especially true if you’ve already invested in an on-premise system: switching to the cloud means starting over with a new monthly cost, while keeping your Mitel system and integrating cloud features is typically the most cost-effective option. In other words, you don’t need to replace your Mitel phone system to modernize your business communications.

Myth #9: Losing your Mitel vendor means losing your Mitel system

Fact: Many vendors are telling their customers that their Mitel systems are no longer supported and pushing them to switch to the cloud. However, you do not need to lose your Mitel system, and you do not need to adjust to your vendor’s new business model. Cady BT, for example, is a Mitel Gold Partner and offers local and national support for Mitel phone systems. If you’re being pressured to switch to the cloud, reach out to Cady BT to learn more about keeping your Mitel system with ongoing support. RELATED: 5 Questions to Ask If You’re Losing Mitel Support – or Being Pressured to Switch to the Cloud

Myth #10: Mitel is going out of business

Fact: Nothing could be further from the truth. Mitel is a thriving company backed by over 50 years of experience with more than 80 million users across over 100 countries worldwide. In fact, Mitel is positioned to be one of the most reliable and innovative telecom companies for decades to come, and an investment in a Mitel phone system represents an investment in business productivity, efficiency, and growth. Don’t let Mitel myths lead you to make the wrong decision about critical business communications. If you’re not sure if a Mitel phone system is right for your business, or if you’re looking to modernize your existing Mitel system and keep your support, Cady BT is here to help. As a Mitel Gold Partner, our expert technology advisors will work with you to find the best solution for your unique business needs.

Get the Right Phone System for Your Business

Work with an expert technology advisor to find the right phone system for your business. From on-
premise Mitel systems to Zoom integrations to cloud-based phones, Cady BT can help you identify
which solution gives you the best balance of features at a budget-friendly price – all backed by white
glove support with 10-second average answer times.